Refund policy
Return & Exchange Policy
We aim to provide you with the best quality products. However, if something isn’t right, we’re here to help.
Eligibility for Return & Exchange
We only accept returns or exchanges under the following conditions:
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Item is damaged, defective, or faulty
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Wrong item delivered
To qualify:
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Product must be unused and unworn
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Must be in original packaging
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Tags and labels must be attached
🚫 We do not accept returns for change of mind.
Return Request Timeframe
You must submit your request within 7 days of receiving your order.
❗ Requests after 7 days will not be accepted.
How to Return an Item
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Contact us via email or WhatsApp to request a return
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Once approved, we will share return instructions
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Safely pack and courier the item back to us
Shipping Costs
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Shipping charges are non-refundable
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Return shipping will be paid by the customer, except when:
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Item is damaged
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Wrong item was delivered
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Free shipping offer was applied
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Sale Items Policy
🚫 Items purchased on sale or with discount vouchers are non-returnable and non-exchangeable.
Order Cancellation
Orders can only be cancelled within 24 hours of placing the order.
📧 Email us at: chotaymasters@gmail.com
Important Notes
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Used, worn, or altered items will not be accepted
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Items must include all original tags and packaging
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Seasonal products:
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Summer items → exchange with summer items only
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Winter items → exchange with winter items only
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Order Cancellation by Store
We reserve the right to cancel any order due to:
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Stock unavailability
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Pricing errors
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Verification issues
If you have any questions, feel free to contact our support team we are always here to help